Fast, expert support from z/OS specialists.
Phone: (800) 767-2244
Email: ClientSupport@SyzygyInc.com
Hours: Monday–Friday, 8:00–18:00 PT (after-hours on-call for Severity 1).
Initial response: within 1 business hour for Sev 1–2; within 4 business hours for Sev 3–4.
Phone: (800) 767-2244
Email: ClientSupport@SyzygyInc.com
Hours: Monday–Friday, 8:00–18:00 PT (after-hours on-call for Severity 1).
Initial response: within 1 business hour for Sev 1–2; within 4 business hours for Sev 3–4.
Access licensed software downloads, license keys, and case history in our secure customer portal. Accounts are limited to active maintenance customers. If you need access, contact Support to be provisioned.
Latest releases validated on z/OS 2.4–3.2, JES2 and JES3 environments. Refer to each product’s Release Notes for APARs fixed, new features, and known considerations.
- Supported: z/OS 2.4, 2.5, 3.1, 3.2
- JES: JES2 and JES3 (site-dependent exits)
- Coexistence and fallback guidance included per release
To accelerate resolution, please include:
- Problem summary and impact (severity)
- Product name/version, z/OS level, JES level
- Relevant logs: SYSLOG excerpt, joblog, SMP/E RECEIVE/APPLY output
- Diagnostic data: SMF/RMF if performance-related
- Reproduction steps and timeframe
- Contact details and change window constraints
Active maintenance includes: software updates, security fixes, and technical support. Severity-based SLAs: Sev 1 (critical outage)—response within 1 hour, 24x7; Sev 2—within 4 business hours; Sev 3—within 1 business day; Sev 4—within 2 business days. Escalation path up to lead engineer and management. Licensing terms available on request.
